Storage Experience
Creating smart and stylish storage solutions shouldn’t be complicated. Demonstrate your interior style credentials and differentiate yourself from the competition with the most comprehensive storage design and e-commerce solution on the market.
At Gautier, our store associates are not only salespeople. They are trained to become interior designers who enrich customers’ projects. HomeByMe enables them to perform their roles even better.
Global transformation drivers affecting the storage industry
- E-commerce boom
- Inspiration starts online
- Personalization is key
Demand is on the rise for fitted storage solutions, closets, dressing rooms and built-in office spaces tailored to your customers’ individual homes, and they need personal and creative interior design services to help them bring their ideas to life and maximize their space. Just as they’ve welcomed digital into most aspects of their lives, so too are consumers willing to receive remote consulting and buy bespoke storage online. It’s a trend happening across the wider retail industry as spending shifts online. E-commerce sales are now worth more than US$5.2 trillion worldwide and growing (Source: Statista). To secure wallet share, storage retailers need digital solutions that demonstrate their interior design credentials and connect them with their customers at every stage of the buying journey.
Today, the most successful selling strategies are the ones that combine online and in-store experiences. Consumers expect it too: 48% prefer hybrid shopping and want to be able to fluidly moving from screen to store throughout the buying journey (Source: Forbes). To ease the decision-making process, leading storage companies have developed strong web-to-store design and purchase strategies that meet customers where they are and empower sales to collaborate with them at every stage to solve their specific storage requirements. They support customers to explore and design storage systems online, see exactly how it will all look in their home and have a clear idea of costs before they come into the store to finalize their purchase.
Consumers want functional yet beautiful storage solutions that blend into their living room, bedroom or hallway, and require a design approach that lets them put together unique combinations to suit their space. It requires storage companies to tailor their offering to meet consumers’ individual needs and deliver transparent pricing and stock information. This is more important than ever when you consider that over 70% of consumers expect personalization and over three-quarters get frustrated when this doesn’t happen (Source: McKinsey). With strong digital strategies, storages companies are better equipped to understand their customers’ needs and deliver effective sales and marketing strategies that lead to successful outcomes, satisfied, loyal customers and drive 40% more revenue.
Get ready to disrupt the market
The future of storage retail and e-commerce is here, led by three key developments
Omnichannel solutions
Consumers expect anytime, anywhere shopping experiences, leading to a greater need for omnichannel sales strategies.
Web-to-store strategies
The decision-making process begins online, yet most purchases are finalized in store, putting web-to-store strategies in the spotlight.
Personalized experiences
Full personalization is expected at every stage of the buying journey, from inspiration to purchase.
This is the future of storage design and selling
See how storage companies and their customers style, visualize and manage storage projects in the virtual world.
HomeByMe Storage Experience supports customers and sales from planning to purchase
Our world-leading, cloud-based solution covers 3D storage planning, style configuration, and sales operations management to deliver a truly seamless buying journey.
- 1. Imagination
- 2. Personalization
- 3. Purchase
Develop designs within 3D floorplans
Customers try out different storage combinations in context of a floor map, complete with measurements in inches or millimeters. Prices update automatically as they switch styles and add or remove components to create the perfect storage set up to fit their unique space.
Empower your customers and sales to customize
Easily add and swap elements from frames and doors to handles, legs and shelving. Customers are shown exactly which parts they can edit, how changes impact the price, and see how their new storage system will look in their home. There are no limits to their creativity.
Full control of your sales orders and operations
Sales handle everything from cost estimates to delivery scheduling within an integrated environment, backed by clear, standardized workflows for an effective and consistent customer experience.
Four reasons to choose HomeByMe Storage Experience
World leader in 3D innovation for more than 40 years
Strong storage expertise and support
Omnichannel buying experience with proven results
Clear product vision and roadmap
HomeByMe Storage Experience
Storage Experience: a suite of products tailored to the needs of storage retailers.
Discover more HomeByMe solutions
Our industry expertise covers kitchens, bathrooms, storage, and furniture and decor. Each solution is tailored to the unique requirements of the individual home sector.
How can Furniture and Decor Retailers make Digitalization a Success?
Get the answers to the biggest questions that furniture brands and retailers have about digital transformation in this exclusive guide from HomeByMe Enterprise.
Your customers want omnichannel experiences. Two-thirds buy their home furnishings online, around 80% visit your website before coming in-store, and 56% want sales support during the decision-making process.
Rochell HEININGER
Sales Expert
No matter your business need, I’m here to support you. Get in touch for a quote or a personalized demo.